Shipping policy

Delivery Policy

Delivery Overview

Graes Home offers delivery to residential addresses within the United Kingdom only.
All furniture orders are delivered using a specialist home delivery service experienced in handling large home furniture items.

Graes Home operates online only and does not have a physical shop or collection location.

Delivery Areas and Lead Times

Delivery times depend on your postcode. The following lead times apply to all orders and are working day estimates from dispatch.

Three Working Day Delivery Postcodes

AL B BB BD BL BR CA CB CH CM CO CR CV CW DA
DE DH DL DN DY E EC EN FY GL HA HD HG HP
HU HX IG KT L LA LE LL LN LS LU M MK N NE
NG NN NW OL OX PE PR RG RM S SE SG SK SL SR
ST SW TF TS TW UB W WA WC WD WF WN WR WS WV
YO

Five Working Day Delivery Postcodes

BA BH BN BS CF CT DT EH FK G GU HR IP LD
ME ML NP NR PO RH SA SM SN SO SP SS SY TD TN
TQ

Seven to Ten Working Day Delivery Postcodes

AB BT DD EX HS IV KA KW PA PH PL TA TR TQ ZE

Delivery to postcodes outside these areas is not currently available.

Delivery Process

Once your order is ready for dispatch, the delivery team will contact you directly via text to arrange a delivery date. Please ensure the correct phone number is provided at checkout.
You may receive updates ahead of delivery, including a delivery window where available.

All deliveries are made to the address provided at checkout. Please ensure access is suitable for large furniture items and that someone is available to receive the delivery. Please note all deliveries are curb-side only.

Receiving Your Furniture

Please check your furniture on delivery before assembly.

If packaging is damaged or items appear incorrect, contact us as soon as possible.
We recommend retaining all original packaging until you are satisfied with your order.

Contact

If you have any questions about delivery, returns, or your order, please contact Graes Home through our website contact form or email us with your order number orders@graes.co.uk
We aim to respond to all enquiries as promptly as possible.