Frequently Asked Questions
We’ve gathered some of the most frequently asked questions about our home furniture, delivery across the UK, and how we work. If you need further support, you can always contact us directly.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free delivery?
Yes. We offer free delivery on all furniture orders within the UK mainland.
Where do you deliver to?
We currently ship furniture to UK addresses only. If you’re unsure whether your location is covered, please contact us before ordering.
How long does delivery take?
Delivery times vary depending on the delivery location. Estimated lead times are around 5-10 days but can be as soon as 3-5 days for some UK mainland addresses.
Will my furniture arrive assembled?
Some items arrive fully assembled, while others require minimal assembly. Product pages include clear information on what’s required for each piece.
Orders
Below are some of are common questions about orders
Do you offer bulk or trade orders?
We can consider bulk orders for larger quantities, subject to minimum order values. If you’re furnishing multiple properties or larger living spaces, please contact us with your requirements.
Can I request bespoke furniture?
We may be able to accommodate bespoke or customised furniture requests for orders that meet minimum quantities. Bespoke enquiries are reviewed on a case-by-case basis, please get in touch with details and we’ll advise what’s possible.
Can I return my furniture?
Yes. If your furniture isn’t right for your home, returns are accepted in line with our returns policy. Full details are available on our Returns page.
What if my furniture arrives damaged?
If your furniture arrives damaged or with a fault, please contact us as soon as possible. We’ll help resolve the issue quickly.
Products
Below are some common questions about our products
Is your furniture suitable for commercial spaces?
Our furniture is designed for home and domestic use. If you’re considering furniture for hospitality or commercial settings, please contact us to discuss suitability and minimum order requirements.
What type of furniture do you sell?
We offer a range of home furniture designed for everyday domestic use, including sofas, beds, and pieces for living spaces and bedrooms.
What materials are used in your furniture?
Our furniture is made using carefully selected materials chosen for comfort, durability, and long-term use. Specific material details are listed on each product page. If you have any questions regarding material please contact info@graes.co.uk